What is the cancellation policy?

Please observe the courtesy of cancelling or rescheduling appointments at least 24 hours in advance. We will do our best to accommodate your needs should an emergency arise. We frequently have a wait list of clients and less than a 24 hour cancellation does not give us enough time to rebook the cancelled slot. We reserve the right to require payment for these situations. This applies even if the appointment has been pre-paid or you are using a gift certificate.

How early should I arrive for a spa appointment?

Arrive 15 minutes before your scheduled reservation to allow yourself ample time to check in, change and relax in our lounge. Please note that late arrivals will have treatment times adjusted accordingly to ensure timeliness for the next guest and charged for the full treatment originally reserved.

Do I need to bring anything?

We provide a robe, spa sandals and a personal locker with key for the time you spend at Amaana Spa & Skin Clinic. For pedicure services, you should bring sandals to ensure proper drying time. Our locker rooms also have deodorant, mousse, shampoo, conditioner, body lotion, hair dryer and curling iron. Please leave your valuables at home. We are not responsible for lost or stolen property.

If I am using a gift certificate for payment, do I have to bring it with me, or do you have a record of it?

We do have to have the gift certificate for payment. If you have forgotten it, we just take your credit card number which we will hold for 2 weeks before sending through the charge. That will give you time to get the gift certificate to us. We cannot be responsible for lost or stolen gift certificates. The gift certificate is treated as cash.

Can I bring my children to wait while I'm getting a service?

Amaana Spa & Skin Clinic is an adult-oriented atmosphere. Children are not permitted unless receiving a service, so please make outside arrangements for children.

What about tipping?

We have designed our spa to have the gratuity included in the price.

What if I purchase a product and wish to return it?

If you are not satisfied with a product, please let us know within two weeks of purchase. Simply bring in the product for an exchange of another product or a spa credit valid towards any purchase at the spa. There is no return on makeup.

I notice several packages include food. What if I'm not booking those services but wish to have a snack?

We can always add a snack (usually fruit , cheese and crackers) or lunch for an additional minimal charge. Just request this at the time you book your appointment.

What if I'm pregnant or have a medical condition, who should I talk to about that?

Let the receptionist know when you are making the appointment, and then be sure to mention it to your therapist.